As Digital transformation accelerates across industries, customer communication has become more complex and more critical than ever. Customers now expect businesses to be available across multiple channels, respond quickly, and maintain consistency throughout every interaction. To meet these expectations, organizations are increasingly turning to cloud-based contact center platforms. ... https://plasticstoragebox31864.magicianwiki.com/2016133/why_businesses_are_adopting_intalk_io_for_scalable_customer_engagement